This error occurs when creating a customer profile using the same email address that has previously been archived. If a customer's profile is deleted, that email address is archived, and support must be contacted to reuse that email address.
Steps to Unarchive and Reactivate Emails
Submit a Request to Unarchive:
An admin or authorized employee with merge/unmerge account permissions will need to confirm this request to unarchive the email.
Processing Time:
The process generally takes up to 72 business hours, though this may vary based on system load.
Post-Unarchiving Actions:
Once unarchived, the email address becomes usable for updates or initiating new actions, such as recreating accounts.