When accounts are accidentally merged or when an email associated with a merged account needs to be reused or recovered, Xplor Mariana Tek provides specific guidelines and corrective actions. Follow the comprehensive guidance below to manage such situations effectively.
This error occurs when creating a customer profile using the same email address that has previously been archived. If a customer's profile is deleted, that email address is archived, and support must be contacted to reuse that email address.
Steps to Unarchive and Reactivate Emails
Submit a Request to Unarchive:
An admin or authorized employee with merge/unmerge account permissions will need to confirm this request to unarchive the email.
Processing Time:
The process generally takes up to 72 business hours, though this may vary based on system load.
Post-Unarchiving Actions:
Once unarchived, the email address becomes usable for updates or initiating new actions, such as recreating accounts. If an email is linked to a merged account, unarchiving allows its reuse, but historical data from the original account cannot be recovered. For employee accounts, if transitioning, retire any old personal/customer accounts before making a new one active.