When a customer experiences a membership payment failure, they will receive an email notification and be prompted to update their card upon opening your studio’s mobile app. The prompt will not display if there is a penalty fee payment failure or on your website.
The prompt is dismissible and will not be shown again within the same app session. If the customer does not update their card and remains in payment failure, they will see the prompt again on the next visit to the app.
Once the customer updates their card to a valid payment method, the prompt will be removed.