Visibility into memberships with credit card issues is critical to your studio. In Insights, the Membership Credit Card Failures report will help you view memberships with credit card failures
Insights does not update in real-time; the data shown is from the close of business the day prior.
Pulling up the Report
Navigate to Reports > Insights > Business Exposure > Membership Credit Card Failure.
The report can be filtered on Date Range, Locations, and Failure Reasons, including Ding and Payment Failure.
Understanding the Report
The Summary at the top will show:
Total Locations
Count (Total Customers)
Amount (Total Dollar Amount in Failure)
The Details section will display
Location
Client Name, Phone Number, Email Address
Failure Reason
Failure Date
Membership Contract
Amount
Grace Period
Grace Period Exceeded
