3D Secure (3DS) is an extra identity check to prevent card fraud. 3DS can appear on any credit card charges, including one-time purchases and recurring payments on saved cards. 3DS is required by banks, not Mariana Tek, in certain countries.

3DS could appear in two locations:

During checkout on the buy page, customers could receive a prompt like the following. The prompt is specific to the customer's bank. The customer will need to insert the passcode sent to their phone via text message/push notification before the transaction can be completed.

If the bank is requesting 3DS Authentication for a membership renewal, the customer will be prompted to authenticate when opening your studio's mobile app.

Clicking Continue will take the customer to their cart with the last membership renewal pre-loaded and run them through the 3DS authentication.

If the authentication is successful, any outstanding failed payments will retry in the background.

Your bank may require authentication to process a penalty fee. At this time, we do not have a prompt to complete authentication for fees. This will result in a declined credit card charge. Our team is working on improving this experience.

3DS does not occur when checking out through the POS. If a customer experiences a payment failure due to not being authenticated, any transaction at the POS will return the following error.

If a purchase is made using a card saved through Apple Pay, 3DS will not be required, as Apple has built-in security, which is considered equivalent to 3DS authentication