When a customer decides to end their membership before it expires, you can terminate or cancel it.
Terminating a membership ends the membership effective immediately.
Additionally, any future reservations tied to the membership will be canceled immediately upon termination.
Canceling a membership by renewal interval lets customers use their membership through the end of the interval of their choosing.
Future bookings remain unaffected, and customers can continue to use their membership until the end of the current interval.
When a membership is terminated, it can not be undone. The only way to restore access is to resell the membership to the customer.
If a membership has been cancelled by renewal interval and is pending cancellation, you can undo it.
From the customer's profile, select Memberships > ellipsis next to the membership > Cancel Renewals.
You will be prompted to cancel by renewal interval or immediately, provide a Cancellation Reason, and add an optional Note.
The cancellation reason is viewable in the Membership Details report, and the upgrades/downgrade count is viewable in the Membership Summary report.
Terminate Membership
If you choose Immediately, the membership will terminate after you click Cancel Membership. All future reservations are canceled, and you can't make any reservations with it.
If you need to issue a refund and terminate the membership, go to Purchases > ellipsis next to the membership > Issue Refund > Terminate Membership. You can't process refunds for memberships that have already been canceled unless the membership was active when the refund request was made.
Cancel Membership
To cancel, select By renewal interval. Enter the number of membership renewal fees the customer would like to keep for their membership. Here are 2 examples:
If the customer would like to stop paying after the interval ends, enter 0 in the field for remaining renewal payments.
If the customer would like to pay for 2 more months. Enter 2 in the field for remaining renewal payments.
After you enter the number of remaining renewal payments, the new expiration date will display.
To adjust an upcoming renewal charge, use the Update Price feature in the Membership Contract. Modify the price for the next payment only, ensuring future payments remain unaffected.
