How can I refund a membership renewal fee?

A customer’s current membership status determines if you have the option to terminate the membership or to keep it active with its current membership status when refunding a membership renewal fee.

These are the membership statuses that allow you to keep the membership active when refunding a membership renewal fee:

To process the refund and the membership has 1 of the 4 statuses above:

(1) Find the membership renewal fee that you’d like to refund under “Purchases” on the customer’s account.

(2) Click on the menu for the order and select “Issue refund”.

(3) If you’d like to terminate the membership, select “Terminate Membership”. When processed, the membership will be terminated immediately and all future reservations associated with this membership will be canceled.

(4) If you’d like to keep the membership active with its current membership status, select “Keep Active”. When processed, the membership will retain its current membership status and all future reservations associated with the membership will remain.

These are the membership statuses that don’t allow you to keep the membership active when refunding a membership payment:

Pending memberships have not activated. As a result, the option to keep the membership active is not an option when refunding payment for a pending membership.