The Complimentary Account Balance report surfaces all complimentary account balances added to customers' accounts within the selected time frame.
This report is useful for:
Viewing when complimentary account balances were issued.
View the employee who issued the account balance.
Viewing the amount issued, as well as the amount used and remaining.
Pulling Up the Report
Navigate to Reports from the left menu > Operations > Complimentary Account Balance > View.
Specify the time frame from the date picker.
Apply any additional filters.
Filter options:
Account Balance Currency
Home Location
Click Generate Report and, if necessary, Export the report.
Understanding the Report
The Complimentary Account Balance report includes 12 data fields:
Transaction ID: Generated by the system when a complimentary balance is added to a customer's account.
Date Issued: Date when the account balance was issued (UTC).
Customer ID: Customer's ID generated by the system.
Customer Full Name: Customer's full name.
Customer Email: Customer's email.
Broker ID: ID of the employee who processed the transaction.
All employees have two IDs: one for the employee account and one for their customer account. The ID displayed will always be pulled from their Customer ID.
Broker Full Name: The full name of the employee who issued the account balance.
Broker Email: The email of the employee who issued the account balance.
Currency
Amount Issued
Amount Used
Amount Remaining