The Promotion Redemptions report surfaces detailed information on promotions, discount codes, and automatic discount usage within the selected time frame.
This report is useful for:
Filtering for specific promotions to determine how often it's utilized when exported.
Summing the total dollar amount of discounts when exported.
Running a staff/instructor competition to increase sales when providing individual promo codes.
Viewing the true cost of promotional campaigns by summing the Discount Amount column.
If multiple discounts are applied to a cart, each will surface a row.
Pulling up the Report
Navigate to Reports from the left panel > Marketing > Promotion Redemptions > View.
Specify the date range from the date picker.
Apply any additional filters.
Generate the data and, if necessary, export the data.
Understanding the Report
The Promotion Redemptions report includes 22 data fields:
Promotion: Name of promotion/discount.
Promo Code: The redeemed discount code.
Automatic discounts will display a blank.
Discount Amount: Monetary amount that was discounted.
Order Products: All items in the purchase (even if only one item in the cart was discounted).
Product Types: Product types tied to the items in column 4.
Order Number: Order number generated by the system.
Currency: Currency of the transaction.
Order Total Excl. Tax: Order total excluding tax.
*Note: Tax rate is linked to the product type (column 5).
Order Total Incl. Tax: Order total including tax.
Order Status: The latest status for the order
Completed
Refunded
Partially refunded
Date: Date of transaction.
Time: Time of transaction based on the studio's local time.
Device Type:
mobile = mobile browser
desktop = desktop browser
unknown = mobile app
tablet = tablet browser
[blank] = orders processed through the Admin platform
Customer ID: Customer's ID generated by the system.
Customer Email: Customer's email.
Customer Name: Customer's name.
For walk-in sales through the walk-in feature, columns 14-16 will be left blank.
Broker ID: ID of the person who processed the transaction.
If this information is different than the Customer ID, the broker is an employee.
All employees have two IDs: one for the employee account and one for their customer account. The ID displayed will always be pulled from their Customer ID.
Broker Email: Email of the person who processed the transaction.
Broker Name: Name of the person who processed the transaction.
Purchase Location: In-Store (any sales processed through the POS) or E-commerce (any sales via your studio's website or app).
Fulfillment Location: Studio location tied to the purchase.
Fulfillment Region: Dependent on Fulfillment Location.