If a customer has a missing waiver and tries to check in via Kiosk Mode, the customer will be prompted to see a studio employee and complete the missing waiver.
Additionally, the system will display a list of missing waivers, and a warning icon will reappear on the customer’s next reservation until the waivers are signed.
Studio employees can assist with completing the waiver or override and check them in through Admin. To further streamline the process, specific role permissions can be enabled for staff without full admin access, allowing them to acknowledge waivers on behalf of customers. This ensures that instructors or other staff can assist with check-ins efficiently. Another proactive solution is to create a QR code that directs customers to the login page, where they can complete the required waivers on the spot. Displaying this QR code at the front desk can help ensure waivers are signed promptly.
For multi-location studios, customers will need to complete the waiver at their home location. If the waiver is completed at another location, customers will continue to be prompted to complete the waiver until they do so at the home location.