Our platform supports real-time fee collection, allowing franchise fees to be transferred immediately at the time of the transaction. You can confirm if a real-time transfer occurred and check its status in two ways:
To verify real-time collection for a billing cycle, go to Payment Activity > Charges.
Filter by Billing Cycle, Location, and Fee. Click Details next to the fee. In the Items table, look at the Real-Time Transfer column.
Status indicators:
✅ Green Check: Transfer was successful
❌ Red X: Transfer failed
— Dash: No transfer required (e.g., non-billable item)
🕐 Clock:
Funds have been debited, but the transfer is still in progress
The fee amount is too small for Real-Time Transfers and will be collected at the end of the cycle true-up.
To view real-time transfer details for a specific order, go to Payment Activity > Orders > Details next to the order.
Find the status in the Real-Time Transfers section.
Real-Time Fee Processing Lifecycle
Real-time transfers move through these statuses:
Preparing – Determining if a fee applies.
Queued – Transaction is ready for processing.
Pending – Preparing the transfer.
Debited – Funds withdrawn from the franchisee’s Stripe account.
Updating_Processor – Reconciling the transfer.
Completed – Transfer is finished.
Additional Statuses
Superseded – A later action made this transfer obsolete.
Abandoned – The real-time process was skipped due to batch processing.
Too_Small – Amount was too low to process.
Unknown – Unexpected status. Contact Support for help.