Xplor Pay is the payment processor used for the Franchise Fee Portal. The funds withdrawn from franchisees to be paid to the franchisor utilize this service.
This information applies to studios that are not using real-time royalty or Stripe.
There are two options to update your bank account information:
Update in Merchant Home
Log in to Merchant Home at https://merchantportal.xplorpay.net/.
Click Account Settings on the left side of the screen > Bank Account Settings > make any changes and save.
Your changes will then be processed in 1-2 days.
Complete Form
Complete the Bank Account Update Form.
Email the completed form and voided check or DDA letter to bankchanges@xplorpay.com.
Your request will be processed in 3-5 business days.
You will receive an email from bankchanges@xplorpay.com once your update has been completed. Be sure to check your junk/spam!