Reservation Tags
Reservation tags are those tags applied to customers based on their reservations.
Customer Tag | Description |
 | Applied to customers when checking in for their first class. They will continue seeing the First Time Reservation until they check in to a class including if they have no-shows or cancellations on their reservation history.
*Note: This will NOT populate if the customer booked using ClassPass/Wellhub for their first reservation until they are converted. |
 | Applied to customers when visiting a location for the first time. |
 | This customer pre-purchased an Add-On item. Hovering over the tag in the roster will expose the items purchased. |
 | This customer has taken 10 classes in the last 60 days. |
 | This tag appears when a customer's credit card on file has been declined and they need to edit or update the card. |
 | This reservation was made with a membership. |
 | This customer is an active employee. This tag can take up to an hour to appear or disappear when adding or removing an employee's access to the system. |
 | This is the customer's first reservation with a new membership. This tag will appear on all reservations with that membership until the customer checks in. |
 | This tag will appear in the roster next to any customer who made their first reservation for the particular Class Category. |
 | This tag will appear in the roster next to any customer whose birthdate in their profile matches the current date. |
 | When the class is booked via ClassPass, this tag will appear in the roster next to the customer's name. |
| This tag will appear in the roster next to the customer's name when the class is booked via FitReserve. |
 | This tag will appear in the roster next to the customer's name when the class is booked via Wellhub. |
 | This tag will appear in the roster if a customer has a waiver that needs to be signed. Click on the tag to mark whether the waiver is signed or unsigned. |
| This tag will appear in the roster when the customer is taking a class for the first time with the instructor. Unconverted guests will not be tagged |
User Tags
User tags are applied to customers based on their habits or characteristics. They must be manually added to a customer's profile. Instructions on how to do so are here.
These include:
If you are running a special promotional deal to someone with a specified tag on your website's buy page, those without the specified tag will not see the promotional offer.
If a customer attempts to utilize a discount code in their cart and does not possess the appropriate tag, the discount will not be applied to their cart.