A walk-in sale is a sale not associated with a customer account. It was a sale processed by clicking on Walk-In Sale.
We recommend creating a default "Walk-In" customer account, such as "Walk-In Sale," for each of your locations to streamline transactions and refunds. Properly associating purchases with this account ensures easier tracking and a more efficient refund process. For more information on how to do so, please visit this article.
If the sale was not associated with a customer account, you’ll need to reach out to our Support Team via chat or email to process the refund. However, be aware that proper prior setup of a dedicated account can enable self-service refunds.
When reaching out to our Support Team, please share the:
Order number
Name of the product(s) to be refunded
Date and time of the transaction (if available)