Xplor Mariana Tek

How do I issue a refund?

While most orders can be refunded through Mariana Tek, there are a few instances where a refund cannot be granted

Why can't I refund an order?

Upon issuing a refund, an automatic refund receipt is emailed to the customer's inbox.

Are refund receipts emailed automatically?

Refunds are always processed back into the original payment gateway in which the purchase was made. 

How are refunds processed across studios?

Customers will see an immediate return of credit/membership usage upon a class cancellation.

When are credit/membership usages returned to customers after a class cancellation?

Restore inventory after a product return and refund

How can I have returned products automatically added back into inventory?

Instructions on refunding a walk-in sale.

How can I refund a walk-in sale?

Understand any potential fees when issuing a refund

Are studios charged any fees for issuing refunds back to a customer's card?

Leah Cullins

Lauren Everett

Did someone buy the wrong size t-shirt or meant to buy a membership rather than a credit package? Make sure to read up on Refunds.

Refunds

Find answers and get help from Intercom Support and Community Experts

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