The Customer Frequency report surfaces the total number of customers' check-ins within the specified date range.
This report is useful for:
Viewing the total number of classes a customer has taken within the specified date range.
Viewing the top customers with the most check-ins within the specified date range.
Viewing unique visits.
Viewing how often customers are returning to specific instructors' classes.
Creating marketing campaigns to target specific customers (i.e. X amount of classes in X amount of time).
Pulling up the Report
Navigate to Reports from the left panel > Marketing > Customer Frequency > View.
Specify the date range from the date picker.
Apply any additional filters.
Understanding the Report
The Customer Frequency report includes 6 data fields:
Customer ID: Customer's unique ID generated by the system.
Customer Full Name: Customer's name.
Customer Email: Customer's email.
Location: Location of check-ins.
Check-ins for different locations will populate in separate rows.
Ex: If a customer checks into Location A and Location B within the selected date range, you'll see the customer listed twice in the report--one for each location.
Check-Ins: Number of check-ins within the selected date range for the location noted in column 4.
Date of Last Class: Date of last class, regardless of the date range selected.