The Gift Cards report surfaces all information on gift cards sold (for both email and physical gift cards). This report is useful for:
Locating lost gift card redemption codes.
Confirming if and when a gift card was redeemed.
Viewing information on who applied the redemption code and the customer's account where the code was redeemed.
Pulling up the Report
Navigate to Reports from the left panel > Sales > Gift Cards > View.
Specify the time frame from the date picker.
Apply any additional filters.
Understanding the Report
The Gift Cards report includes:
Gift Card Code: Code to redeem the gift card.
Refer to this column when customers lose the redemption code.
Date Sold: When the gift card was sold (month/date/year).
Order Number
Purchased By Customer ID: Customer ID of the person who bought the gift card.
Purchased By: Name of the person who bought the gift card.
Purchased By Customer Email: Email of the person who bought the gift card.
Purchase Location: Studio location of the gift card purchase.
Product: Product name.
Gift Card Type: Physical Credit Gift Cards, Physical Gift Card, Email Credit Gift Cards, or Email Gift Cards
Credit gift cards are for credit packages, while regular gift cards are for a dollar amount.
Value: Monetary value of the product sold.
Currency
Redemption Date: When the card was redeemed (month/date/year).
Redemption Broker: Name of the person who applied the redemption code.
Redemption Broker Email: Email of the person who applied the redemption code.
Account Added To Customer ID: Customer ID of the person who has either the account balance or credit package redeemed to their account.
Account Added To: Name of the person who has either the account balance or credit package redeemed to their account.
Account Added To Customer Email: Email of the person who has either the account balance or credit package redeemed to their account.
Recipient Name: Name of the email gift card recipient.
Recipient Email: Email of the email gift card recipient.
Custom Message: Optional message inside email gift cards.
Migrated Gift Cards will not appear on this report, either before or after being redeemed.