When you book your meeting with support, it will be added to your calendar based on the email you enter when booking. You can book a Support Meeting in the same way using the article here. To join the meeting, simply go to your calendar and click on the join button:

Alternatively, you can simply go to your confirmation email and click on the link there instead:

When you click the link to join the meeting your browser will open a new tab, if you have Teams installed on your device already the meeting will open there, if you do not, all you need to click is Continue on this browser.

As soon as you are ready, click join and your Specialist will be ready and waiting for you!

You can share your screen by clicking the Share icon in the top right corner.

From there, select which Screen or Window you want Support to see. We recommend sharing the entire screen in case Support needs to access multiple windows. Please close any windows that might include sensitive information.