Xplor Mariana Tek

Mariana Tek Landscape

Answers to common billing, payment, and invoice-related questions for studio owners paying Xplor Technologies.

Mariana Tek Billing Questions

Jason Wiese

Helen Kang

Seanalee Greenough

Getting Started with Mariana Tek? Lets begin here!

Mariana Tek Overview

All the options to contact Mariana Tek Support

Contacting Mariana Tek Support

Schedule a Support Meeting

Learn the differences between our two Customer Support teams for specific product issues!

When do I contact Mariana Tek Support or Xplor Growth Support?

Holiday Support Policy

Troubleshooting steps to resolve slow performance or issues

Troubleshooting Suggestions

Using Microsoft Teams for Support Meetings

How to Prepare for Scheduled Maintenance?

Troubleshooting issues on your Studio's website.

How to troubleshoot issues with my studio's website?

Instructions on generating QR codes for quick website navigation

How do I create QR Codes for specific areas of my website or the mobile app store?

How to ensure a smooth experience on Mariana Tek

What internet browser should I use with Mariana Tek?

How can I assist my customers in troubleshooting Mariana Tek issues?

What complementary tools adjacent to Mariana Tek is my studio responsible for?

Leah Cullins

Support

Xplor Academy is an online training platform designed to provide comprehensive courses and resources for Mariana Tek and Xplor Growth users.

What is Xplor Academy?

Learn more through our training webinars!

Do you offer any training webinars?

Check your team's Mariana Tek training progress in Xplor Academy

How do I check the progress of my employees' online training?

Training

Do you love Mariana Tek? Do you want more people using it? Do you want to make money referring others?

How can I refer another business to Mariana Tek?

Where can I find Mariana Tek's Product Roadmap?

Mariana Tek customers can receive exclusive expert help to design targeted automated marketing campaigns.

What is Mariana Tek Professional Services?

Understand how FTC's Click to Cancel impacts your studio!

How does the FTC’s "Click to Cancel” Rule impact Mariana Tek?

Resources

What should I do when our admin leaves and we need to update our account information?

Making a brand change? Here are things to consider about rebranding!

What do I need to do if my studio is rebranding?

Know which settings are applied across all locations and which can be set by location

Which key settings in Mariana Tek are configured at the brand vs studio level?

How can I change ownership of my account?

Changing your studio's colors? Learn how colors are applied to your mobile app and web integrations.

What are the primary and secondary colors on the mobile app and web integrations?

Need a different font for your branding? We can help!

How can I change the font on my Web Integrations?

Daniel McMahon-Young

Studio Configuration and Branding

Steps to update your bank account with Mariana Tek

How do I update my bank account for Mariana Tek's billing?

Billing and Subscription

What are Regions?

Requesting a new location with Mariana Tek

Updating the Legal Entity that appear in your purchase agreements

How do I update my studio's Legal Entity?

How to request permission to edit a studio's Location Settings

How do I edit my studio's Location Settings?

Updating the  Primary and Default Languages

How do I update my studio's Primary and Default Languages?

Updating your studio's email address and phone number

How do I update my studio's contact information?

Lauren Everett

Everything you want to know about regions and locations

Regions and Locations

Find answers and get help from Intercom Support and Community Experts

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