Yes, waitlisted customers can receive a text message when a spot becomes available in a public class through a transactional SMS. The text message will be displayed as follows and can't be customized:
Hi <first name>, a spot just opened in <class name> at <studio> on <class date> at <class time>. Secure your spot {{link}}
This feature is in early access and no longer accepting applicants. Stay tuned for the general release.
Enable Transactional SMS
Transactional SMS must be enabled on your Xplor Growth account to send the waitlist quick fill notification. This can be done by:
Who and When?
The SMS is sent to all waitlisted customers simultaneously, and the spot is claimed on a first-come, first-served basis. As long as the waitlist remains active, a new SMS will be sent each time a spot opens.
The SMS will start sending after the waitlist auto-fill window and end at the reservation cut-off window.
Reservation Flow
The message includes a link to reserve the class spot. This link takes customers to your studio’s website to complete the booking. If they're not already logged in on their browser, they'll be prompted to log in first.
The link does not open your studio's mobile app, only to your studio's reservation page on their default browser.
Once logged in, the customer can reserve their spot, which moves them from the waitlist to the class roster. They don’t need to remove themselves from the waitlist first.
The reservation will automatically use the same credit or membership that was used to join the waitlist.
Filled Spot
If the spot has already been filled, customers will be informed that the spot is no longer available and that they will be texted again if another opens up. The message will read:
"That spot is no longer available. You're still on the waitlist for *class name* on *date and time*. We'll text you again when another spot opens up."