To change the penalty fee type for existing customers, you can do so by managing the settings on the membership contract or credit package.
Go to Products > Memberships/Credits > Contracts/Packages > Edit. Select the new desired penalty fee from the drop-down, and check Retroactively update for all past sold packages.
If a reservation is made before the change, the original penalty fee will be applied.
Click on the Save button and confirm your selection in the confirmation modal. This job can take up to an hour to complete, depending on the number of outstanding credits in your system
You can confirm the changes have been made by checking the Outstanding Credits Report or by viewing the credit package details on a specific customer’s account.
If customers were previously sold a contract or package with no fees and do NOT have a card on file, once the fee is turned on and they accrue a penalty, they will go into payment failure.