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How can I enable/disable penalty fees for my memberships?

Instructions on how to enable/disable penalty fees for memberships

Lauren Everett avatar
Written by Lauren Everett
Updated over a month ago

Penalty fees are configurable on the membership type level. This means that membership contracts inherit their penalty fees from the membership type that it's associated with.

A no-show or late cancellation will always result in a Class Usage loss, regardless if Penalty Fees are turned on or off.


Enabling/disabling penalty fees

Navigate to Products from the left panel > Memberships > Membership Type > select Edit from the membership options.

Scroll to the Penalty Fees section > toggle the green dot to the right to enable & to the left to disable this feature.

Disable Penalty Fees

Editing Penalty Fees

If penalty fees are enabled while editing and the membership has been sold to customers already, no-show and late cancellation fees will be charged for each penalized reservation.

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