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How can I enable/disable penalty fees for my memberships?

Instructions on how to enable/disable penalty fees for memberships

Written by Lauren Everett
Updated over 10 months ago

Penalty fees are configurable on the membership type level. This means that membership contracts inherit their penalty fees from the membership type that it's associated with.

A no-show or late cancellation will always result in a Class Usage loss, regardless if Penalty Fees are turned on or off.


Enabling/disabling penalty fees

Navigate to Products from the left panel > Memberships > Membership Type > select Edit from the membership options.

Scroll to the Penalty Fees section > toggle the green dot to the right to enable & to the left to disable this feature.

Disable Penalty Fees

Editing Penalty Fees

If penalty fees are enabled while editing and the membership has been sold to customers already, no-show and late cancellation fees will be charged for each penalized reservation.

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