An Admin can modify penalty fees under Configuration. This includes Late Cancel and No Show fees for memberships and credits.
You can set separate prices for late cancels and no-shows.
For example, you may charge a $15 fee for both no-shows and late cancellations, or set a default no-show penalty of $20 that you can adjust based on location policies.
Penalty fees are configured at the location level. If you have multiple locations, your Penalty fees can vary.
Fees are sent to the purchase location. For example, if a customer purchases a membership at Studio A, makes a reservation at Studio B, and is penalized (no-show or late-cancel), the penalty fee will still go to Studio A.
Adjusting Penalty Fees
Log in as an Admin user.
Navigate to Configuration > Locations.
Select Edit Location to update the location.
On the Location Settings tab, find the Automatic Fees section and insert or change the Late Cancel Fee and/or No Show Fee.
On the Location Settings tab, find the Automatic Fees section. Here, you can insert or change the Late Cancel Fee and/or No Show Fee.