To ensure the best experience and technology with Mariana Tek, scheduled maintenance may be required at times. During these scheduled maintenance windows, the Mariana Tek Admin, Apps, and/or Website may be unavailable.
We have outlined some best practices to enable you to continue to work even while the system is offline and what to do when it comes back up.
1) Subscribe to our status page here. We will always keep you informed of any maintenance on the system. Once subscribed, you will receive email alerts on any system outages, or upcoming scheduled maintenance.
2) Advise your customers of what is happening. While the downtime may be brief, customers may become frustrated when they are unable to book a class.
On our end, we will notify your customers through the web integration and the latest version of the iOS and Android apps. Customers will be alerted of the upcoming maintenance window a week and 24 hours before the window begins. The banner will appear on the home screen on iOS and Android apps and the personal information and schedule page on your website.
3) Communicate this upcoming maintenance with your team so there are no surprises when the maintenance begins. Using a calendar invitation for this is a great reminder. This will also allow the instructors to check the system to make a record of any classes they are teaching, the start time, class type, and location.
You can send an email to your studio members informing them as it may impact their booking/buying experience.
4) Preparation for these maintenance windows is the key to success. Think about everything you use daily in the system to enable you to run a class.
Here is a list of recommendations for whilst your system is offline -
Make sure your schedule is completely up to date. Remember that once the system is offline you will not be able to go back in and add or alter new classes so make sure everything is up to date before the maintenance start time.
Keep a record of any sales you process during the downtime. We recommend using a simple spreadsheet for this. You can add the customer's name along with the item or items they purchased and then process these with the credit card on file once the system is back online.
If needed, it may be worth checking to see if you need any reports downloaded. For example, your finance team needs a sales report to close a month or a payroll report to submit the weekly payroll. It is always best to check with each department to avoid any disappointment.
Make a copy of the prices for products. This is a great reference for any sales that may be made while the system is offline.
5) The support team is here to help! Before the scheduled maintenance window feel free to reach out to a member of the team here and we would be more than happy to help in any way we can.