The Federal Trade Commission (FTC), a U.S. agency dedicated to protecting consumers and fostering domestic and global competition, recently implemented the "Click to Cancel" rule.

Customers can cancel upcoming membership renewals directly within your studio's website and mobile app provided the membership was:

Click here to see how customers can cancel their memberships.

Customers will receive an optional cancellation survey asking why they want to cancel.

The Membership Details Report records the responses, timestamps, and cancellation source (customer or employee name).

Studios can't impose notice periods (e.g., 30/60/90 days) for cancellations. Membership contracts must be sold in-studio only if you wish to enforce a notice period.

Studios can place minimum commitments on memberships, which mandates that customers hold the contract for that time before canceling.

If the commitment has not been met, customers can trigger the cancellation, but will be informed of the remaining intervals.

Cancellation policies will be displayed clearly on the buy page, allowing customers to make informed decisions before they purchase. The buy page on your studio's website and mobile app will display the cancellation policy and commitment length.

Studios are required to have their customers explicitly agree to recurring charges. This can be done through purchase agreements. Employees will be reminded to attach purchase agreements when creating recurring memberships.

After purchasing, customers will receive a signed copy of their purchase agreement. The email can be modified in Xplor Growth > Automation > Transactional Emails > Purchase Agreement Signature.