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What do customers see when they cancel within the late-cancellation window on the app?

Upon cancelling within the late-cancel window, customers will see a message confirming the cancellation in the mobile app

Helen Kang avatar
Written by Helen Kang
Updated today

Upon cancelling within the late-cancel window, customers will see a message confirming the cancellation with either a loss of credit, a monetary charge, or both a loss of credit and a monetary charge. The specific late cancellation penalty is determined by the credit or membership that they used to book the reservation.

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