When the auto-fill window closes, the system stops promoting customers into class from the waitlist and places a Hold on the available spot(s).
What Does "On Hold" Mean?
When a spot is on hold:
The customer at the top of the waitlist is not automatically added to the class.
Front desk staff must manually take action to fill the spot.
If a class spot is on hold, staff can choose to:
Manually add a waitlisted customer to the class, or
Manually release the hold, making the spot available for anyone to book, whether they’re on the waitlist or not.
Remove Hold Option
If you prefer that class spots do not go on hold after the auto-fill window, contact our Support team. We can adjust your settings so:
Newly opened spots stay open, even past the auto-fill window.
Waitlisted customers will remain on the waitlist and must book themselves into class if a spot opens up.
Let’s say a class is fully booked with 3 people on the waitlist and a 2-hour auto-fill window:
Before the Auto-Fill Window
A customer cancels 4 hours before class (outside the auto-fill window).
→ The first person on the waitlist is automatically moved into class.
After the Auto-Fill Window
A customer cancels 1 hour before class (inside the auto-fill window).
→ The waitlisted customers stay on the waitlist.
→ The spot becomes bookable by anyone.
→ Waitlisted customers are not given priority.
Employee-Initiated Cancellations
If a staff member cancels a customer via the admin platform:
The system will always place the spot on hold,
Even if you're within the auto-fill window.
This prevents automatic changes while admins are actively managing bookings.