The waitlist allows customers to be added to a list in hopes that someone with a confirmed reservation in the class will cancel before the waitlist auto-fill timeframe expires. 

If a customer with a confirmed reservation cancels during the waitlist auto-fill window, the person at the top of the waitlist will then be automatically added to the class.

If a cancellation occurs after the waitlist auto-fill window, the spot will be held by the system. An employee must manually add someone from the waitlist into class after confirming with the customer that they are still able to make the class -OR- or manually release the spot.

Add a customer to the waitlist by navigating to the class > Add to Waitlist. The class must be full or have all available spots held.

Search for the customer's account, select an available payment option, and click Waitlist.

The customer will now be shown under the Waitlist tab.

Customers can add themselves to the waitlist when attempting to reserve a spot in the class.

To move someone from the waitlist to the roster, go to the Waitlist tab on the roster > Add To Class next to the customer. If the layout is pick-a-spot, select a specific open or held spot to move the user into.

There must be a held or open spot on the roster to add a customer from the waitlist to the roster.

Employees can reorder the waitlist by dragging and dropping names within the waitlist roster.

By default, customers will not be able to view what spot they are on the waitlist, however, the Waitlist Count feature or the Waitlist Position feature can be enabled for your location.