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The waitlist allows customers to be added to a list in hopes that someone with a reservation in the class will cancel.

How does the Waitlist work?

What is a Waitlist Cutoff Window?

Waitlist Auto-Fill window determines how long before the class you wish the system to stop adding customers on the waitlist into the class.

What is a Waitlist Auto-Fill window?

How do I keep spots open after the waitlist auto-fill window closes?

Can I configure how many people can join a waitlist?

Waitlist Position shows customers their current position (number) on a waitlist after they’ve added themselves to the waitlist.

Can customers view their current position on the waitlist once they’ve added themselves to the waitlist?

A customer must have a valid membership or credit in their account to add themself to a waitlist.

Can a customer make an unpaid waitlist reservation?

With the Waitlist Count feature, customers can view how many people are currently on a waitlist prior to reserving a spot on the waitlist

Can customers view how many people are on the waitlist before booking a reservation?

How Class Spots Are Held After a Cancellation

What is the difference between Waitlist and Standby?

Yes, waitlisted customers can receive an SMS if a class spot becomes available.

Will a waitlisted customer be notified if a class spot becomes available?

Leah Cullins

Jason Wiese

Lauren Everett

Waitlist

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