When reconciling deposits, consider:
Read the following articles:
Numbers between Mariana Tek reporting and Stripe payout reporting WILL be 'slightly off.' This is due to Chargebacks (i.e., dispute resolutions). Stripe accounts for chargebacks, while Mariana Tek's reporting does not.
Confirming that you're referencing finance reports with "UTC" in the title.
Stripe reports in UTC, so if you're using local-time reports, your numbers will be inflated.
For example, UTC is 5 hours ahead of the Eastern Standard Time zone. If your studio sells a $150 pair of sweatpants at 7 PM, that sale will pay out the following day because reports run in UTC.
If you pull reports in your local time, the sale will surface on that day.
If you pull a report in UTC, it will surface the next day.
For Australian studios, use Local Time reports. Learn more here.
Confirming that you aren't including deposits on the first of the month when reconciling for the entire month. Due to the 2-day payout delay, a deposit that lands on the 1st of the month will typically correspond to the previous month.
Please make sure that you are not pulling in sales where a gift card or account balance was used.
Use the system-generated file Mariana Tek sends each week, along with the previous Stripe transactions. This is a great resource for viewing each transaction and its associated payout. Be sure to exclude previous months.
