The Stripe Reconciliation Report is sent out weekly, every Wednesday (with allowances for holidays), to help your studio fully reconcile. The report includes:
original transaction date
amount charged
stripe fees
date of payout
The SRR report is needed because of customer chargebacks. When a client disputes a transaction, your studio will be notified and updated on the resolution process. When a studio loses a dispute, those funds are removed from your payout. This means you could suddenly see a daily payout amount substantially lower than expected because of a purchase made months ago.
Mariana Tek does not get updated when a chargeback occurs. At no point during or after the dispute process is there a change to a transaction's status within Mariana Tek. The SRR will include all chargeback dispute resolutions. Due to chargeback dispute resolutions, there can be a difference between the Payment Transactions—UTC report and the SRR. This is because Stripe knows about chargebacks, but Mariana Tek does not.
Additionally, refunds can be processed at a different pace than regular transactions, which is why the reports might differ. The Payment Transactions - UTC report might read confusing based on the timing of a refund. The SRR will help clarify any refund processing.
If you are not receiving the Stripe Reconciliation Report, reach out to support@marianatek.com or your account manager.