The Stripe Reconciliation Report plays a pivotal role in the broader financial reconciliation process by providing a comprehensive summary, which allows studios to track and clarify net payouts, including adjustments for refunds, chargebacks, and processing fees.
The SRR is sent every Wednesday (with allowances for holidays), to help your studio fully reconcile. Each report includes:
Original transaction date: The date the client made the purchase.
Amount charged: The total charged to the client.
Stripe fees: The processing fees Stripe deducted from the transaction.
Payout date: The date Stripe sent the funds to your bank account.
Why the SRR is Needed
Stripe tracks some payment events that Mariana Tek doesn't. The SRR and the Payment Transactions - UTC report won't always match.
Chargebacks: When a client disputes a charge, Stripe handles the dispute. If your studio loses, Stripe removes the funds from your next payout. The transaction's status in Mariana Tek doesn't change. The SRR will include all chargeback dispute resolutions.
For example, say your payout would normally be $1,000, and you lose a $150 chargeback on a purchase from three months ago. That day's payout will be $850. The SRR shows the chargeback so you can account for the difference.
Refund timing: Refunds can process on a different timeline than regular transactions. A refund may appear in one report before the other.
By comparing refunds listed in the SRR with entries in the Payment Transactions - UTC report, you can identify and resolve timing-related irregularities more efficiently.
If you aren't receiving the Stripe Reconciliation Report
Contact support or your account manager to be added to the distribution list. To help us respond faster:
Include your studio name.
Mention that you're asking about the Stripe Reconciliation Report.
AUS Studios
Stripe calculates payouts for Australian studios based on your studio’s local time, rather than UTC. This changes how transactions are grouped into payouts, so you'll need a few updates to how you reconcile your Stripe payments in Mariana Tek.