If you forget to check in a class after your studio's no-show window, you'll need to refund penalty fees and provide complimentary credits to customers with a deducted membership usage or credit. You'll also want to retroactively check in customers who were present in the class to ensure that customer class counts are correct and any payroll for the instructor is correctly calculated for the class as well.
Customers will be removed from the Class Roster after the no-show window. Use the Attendance Log to see all customer reservations.
Refunding Penalty Fees
For customers who booked with memberships and were no-showed by the system, you'll want to refund the penalty fees they were charged.
Navigate to the class roster > Attendance Log > identify the customers who were marked as no-shows and booked with memberships.
Search for the customer's account > Purchases > locate the No Show Charge.
Click the ellipses (...) > Issue Refund.
Select the No Show Charge to refund > Refund Order to the original payment method.
Providing Complimentary Credits
For customers who booked with limited-use memberships (i.e., 30 usages/month membership) or credit packages and were no-showed by the system, you'll want to provide them with a complimentary credit.
If your studio has both a monetary penalty fee and a credit deduction penalty for memberships configured, you'll want to take extra care to refund both types of penalties.
Navigate to the class roster > Attendance Log > identify the customers who were marked as no-shows and booked with credit packages and/or limited-use memberships.
*Optional* Search for the customer's account > navigate to Reservations from the menu > select Reservation history > locate the No Show Penalty for verification.
Navigate to Credits from the left side menu > select Give Credits.
Select a Credit Type > type "1" as the Quantity> set an Expiration of Credit > Credit Customer.
Check-In Customers
Since customers are removed from the Class Roster after the no-show window, you need to make a reservation and check them in.
In a List View:
Find the customer you want to check in and click the check-in button next to their name.
In the "Map" view:
Click the small checkmark in the top right corner of their spot. You can also click on the square of the customer and then click "Check in" when the pop-up box appears. The square will then change colors to indicate they are checked in.
