If a customer was mistakenly marked as a no-show, you can take the following steps to reconcile the error.
If the customer was charged a monetary amount for the “no-show,” you must first provide a refund for the charged amount.
If the customer was charged a credit usage from a credit package or a limited-use membership, you must provide a complimentary credit to their account.
Once the customer has been credited back their usage or monetary amount (if applicable), pull up the class roster that the customer was reserved in, retroactively book them into class, and check them in.
The updated reservation will then be updated in the customer’s profile and in reporting.
All customers marked as No-Shows will be removed from the class roster. It's important to ensure customers are checked in as soon as possible to avoid inaccurate no-shows and blank class rosters.
If this does occur, the Attendance Log records will show a history of which customers were affected.
