To make a guest reservation, go to the class roster and click the Add Reservation button or the spot number you want to book for a guest. You will then see the Find Customer screen. Search for the name or email of the customer booking for the guest and select the customer.
In the Reservation window, if the customer bringing a guest is already in class, the Reserve for Guest box will be checked automatically. If the customer bringing a guest is not in the class, click Reserve for Guest to make a guest reservation for this customer.
If the guest has a studio account, enter their details in the Guest Info field to convert them automatically. If they don't have an account but provide an email, they'll receive a class confirmation.
On the Admin platform, this is always optional for employees. You can make guest emails required or optional in the mobile app or on the website. Contact support to turn it on/off.
Use the drop-down to select from available payment types. Only payment types that can be used to pay for a guest are shown.
Click Reserve to make a reservation in the class for this guest. The customer will now be shown in the class roster as a guest of the customer who reserved them.
The guest will be highlighted in yellow, which means they haven't been converted to a customer account yet and, therefore, haven't signed your studio's liability waiver. Encourage them to create an account so you can convert them to a customer account by clicking Convert Guest.
