Standby reservations are confirmed reservations beyond your class's total capacity. Some studios oversell popular classes because they expect a few no-shows.
Most people are familiar with standby tickets for air travel. A Standby Reservation in Mariana Tek works similarly. In both scenarios, the concept revolves around filling an available spot when a registered customer is absent. For a class, a Standby Reservation allows individuals who haven’t secured a spot in advance to attend if there are last-minute cancellations or no-shows.
Configuring Standby on a Class
To add a Standby option, go to the Class > Edit > Advanced Settings.
Standby Capacity cannot be greater than the capacity of the layout assigned to the class. Base the number on average no-shows or late cancellations.
We recommend setting Standby Capacity only on classes that commonly have no-shows or late cancellations.
Standby vs Waitlist
The Standby and Waitlist features sound similar, but function very differently. Think of the Standby feature as an "Active Waitlist."
If you are on the Waitlist, you wait until your reservation moves from the Waitlist to the Class Roster. If the customer isn't moved to the class roster, they should not show up at your studio.
For a Standby Reservation, the customer shows up at the studio without being on the active roster. If there is a no-show or last-minute availability, a studio employee can add them. The customer is standing by at the studio, hoping a spot opens up.
Once the class ends, anyone on the Waitlist will be removed and will not receive penalty fees for no-shows or late cancellations.
Standby Reservations are treated as normal reservations but do not count towards the class capacity. This means that all late cancellation and no-show rules apply to Standby Reservations.
Making a Standby Reservation
If the class is full and Standby is available, customers will book a Standby Reservation just like a regular reservation. They will be informed that they will get a spot at the studio.
Pick-A-Spot layouts will display a Get Spot Studio button.
First-Come-First-Serve layouts will look like a regular reservation with a Reserve Class button.
Your mobile app and website do not use the word Standby. Occasionally, customers will assume they have a reservation when they only have a Standby Reservation. We strongly recommend informing your members of the difference between a regular reservation and a Standby Reservation.
Standby reservations are turned off 5 minutes before class to allow employees to manually move customers into the class without exposing standby reservations to others. To configure this cutoff time, contact support.
Managing Standby Reservations on the Class Roster
Standby Reservations will be placed at the top of the class roster with a Standby icon and the Assign button.
If the Assign button is grayed out, the class is full, and there are no available spaces. If a spot becomes available, use the button to move them to the active roster. If the Standby capacity is set to 0 but existing customers are already on the Standby list, they will retain their spots. To enforce the capacity limit, manually add or remove these customers from the list.
If the customer is not assigned a spot, no-show fees apply as they would for a regular reservation. To avoid a no-show fee, you must cancel the Standby reservation and waive the fee.
Studio Experience
If you use the Standby feature, we recommend labeling an area in your studio as the Standby area for customers to wait. This will keep them in one location while your studio checks customers in. Your Front Desk can also easily locate them if a spot becomes available.
If a customer tries to check in through Kiosk Mode on the Biz App or Mobile Check-in, they will be prompted to speak with the front desk.