Xplor Mariana Tek

Jason Wiese

Leah Cullins

Daniel McMahon-Young

All the details on Third-Party Reservations such as ClassPass or GymPass

Third-Party Reservations

Information on how ClassPass reservations appear in classes

How do third-party booking software reservations show up in the roster?

If you are using a third-party reservation tool, it is essential that your onboarding process are precise to provide the best experience.

What are the best practices for onboarding third-party reservation customers?

Once you select your location in Admin, you will see a number within the URL bar that indicates your Location ID

How do I find the Location ID for my Studio?

Third-party reservations such as ClassPass reservations should not be manually marked as a No Show.

Should I mark a third-party reservation as a No Show?

Can customers who make reservations through third-party booking platforms reserve any class on my schedule?

General

Steps to enable ClassPass integration with Mariana Tek

How can I integrate my Mariana Tek account with ClassPass?

Within the ClassPass dashboard, there are three primary opportunities to communicate with your customers

How can I communicate my studio's policies for ClassPass customers?

The reason to request that a ClassPass customer creates an account at your studio is to ensure that they agree to any required Waivers.

Why is it important that ClassPass customers create a Mariana Tek account?

Customer account creation can be done in several ways

How can I easily allow my ClassPass customers to create a Mariana Tek account?

Steps to confirm the information for a ClassPass reservation

How can I verify that a ClassPass user was converted correctly (or incorrectly)?

When canceling a ClassPass reservation, we have one tip: Don't Do It!

Can I cancel a ClassPass reservation through Mariana Tek?

Are spot numbers included in ClassPass confirmation emails?

A ClassPass reservation that canceled through ClassPass will NOT show up on the roster for that class

Will a ClassPass reservation that was canceled through ClassPass show up on the roster?

If you choose to oversell your class by offering a few standby spots, ClassPass reservations will NOT be able to join the standby list.

Do ClassPass reservations get added to the standby list?

If a livestream link is added to a class on ClassPass, the action will trigger ClassPass to send the link directly to their users.

Are automated livestream link emails sent to ClassPass users?

ClassPass can only book Primary spots. If there is a secondary spot open, it will never be able to be booked in ClassPass.

How are Primary spots vs Secondary spots used with ClassPass?

Why is customer information missing for ClassPass reservations?

The booking window when using the ClassPass integration must be a rolling 7-day booking window.

What is the recommended booking window when using ClassPass?

ClassPass spots are assigned in the order that the spots were created.

How are ClassPass spots assigned?

ClassPass

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