Xplor Mariana Tek

Luna

Jason Wiese

Give customers reasons to come back. Gamification, loyalty, referrals, and feedback surveys from Xplor Growth.

Gamification, Loyalty, Referrals, and Feedback

Gamification is a powerful suite of tools designed to increase customer engagement.

What is the Gamification Suite?

How do I connect Gamification?

Change the name and colors in Gamification

How can I customize the Gamification Suite?

Motivate customers with Challenges, Goals, Streaks, and Milestones. Connect, customize, and run the suite.

Gamification Suite

Studio members can enroll in a Challenge directly from your mobile app and view the Leaderboard in real time.

How do customers enroll in a Challenge?

How do I create a Challenge?

To view your enrolled challenge participants, navigate to Challenges > Enrolled Customers.

How do I report on those enrolled in a Challenge?

Run a studio-wide Challenge. Create it, see who enrolls, and report on the results.

Challenges

Goals help your studio members easily track their fitness goals and encourage consistency.

What are Goals?

Streaks are how many weeks in a row a studio member has reached their Goal

What are Streaks?

See how Goals and Streaks encourage customers to hit targets and keep their attendance going.

Goals and Streaks

What are Milestones?

Celebrate the big moments. See how Milestones reward customers for their achievements.

Milestones

Hear it from your customers. Set up CSAT and NPS surveys and review the results.

Feedback Tools

Our NPS Product measures your brand's net promoter score and helps give you a pulse on consumer sentiment.

What is the Net Promoter Score (NPS) product?

How likely are customers to recommend you? See how NPS surveys work and how to read the score.

Net Promoter Score (NPS)

Our CSAT Product captures real-time customer feedback.

What is the Customer Satisfaction (CSAT) tool?

How do I review my CSAT survey responses?

How long do customers have to respond to a CSAT Survey?

How did we do? See how CSAT surveys work and how to review customer responses.

Customer Satisfaction (CSAT)

What is the Loyalty feature?

How do I configure my loyalty program?

Can you manually add loyalty points to a customer's account?

How do I know which loyalty tier a customer has reached?

Impact on points and status at the end of the cycle

Do customers' points reset at the end of the earning cycle for my loyalty program?

Increase motivation to earn by creating promotion periods. Promotions will multiply the points a customer typically earns within a designated timeframe.

What is a loyalty promotion?

Turn regulars into fans. Set up points, tiers, and promotions, and see where each customer stands.

Loyalty

How do I configure my referral program?

Learn what your customer sees when they complete a successful referral and receive their referral reward.

Will my customer be notified when their referral reward is added?

Can the referral program be turned on/off for specific locations?

How do I track the number of referrals?

How does a customer share their referral link?

Your biggest fans, your best marketers. Reward members and friends for referrals, and track the results.

Referrals

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