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Read and reply to customer texts in the SMS inbox, check delivery status, and see which contacts can't be texted.

How do I use the SMS inbox?

Text a customer from the class roster or their profile once you have the necessary permissions and Twilio registration.

How can I send text messages to customers from the class roster or customer profile?

Use the SMS Dashboard to monitor  usage and see when a location is approaching or exceeding its included messages.

What is the SMS Dashboard, and how do I track SMS usage?

See what Unverified, Valid, and Invalid mean for a contact's phone number, and when Xplor Growth verifies it.

Why Is a Contact's Phone Number Showing as Unverified, Valid, or Invalid?

Automated marketing texts are sent only between 9 a.m. and 8 p.m. in the recipient's local time. See what the window excludes.

Is SMS texting limited to certain hours?

Troubleshoot failed texts: Twilio compliance, permissions, opt-outs, transactional settings, timing, and international setup.

Why Do SMS Messages Fail?

Clients can unsubscribe and resubscribe to text messages by using select keywords

What happens when a client replies "STOP" to an SMS?

Luna

Jason Wiese

Send and manage text messages in Xplor Growth: the inbox, usage, opt-outs, failures, and Twilio registration.

How to register your business for SMS with Xplor Growth

How to complete Twilio registration for SMS?

Check Settings > Twilio Compliance to confirm your SMS registration is approved and two-way texting is ready to use.

How do I confirm Twilio compliance has been completed?

See the Terms of Service and Privacy Policy wording to include to support your Twilio SMS registration.

What should you include in your Terms of Service and Privacy Policy to remain Twilio compliant?

Register with Twilio to send SMS, confirm your approval, and write the Terms and Privacy Policy wording it needs.

Twilio Complaince

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