Xplor Mariana Tek

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Edit and manage the automatic emails and texts customers get after bookings, purchases, and account actions.

Transactional Messaging

Introduction to viewing, navigating, and editing Transactional Email templates in Xplor Growth

Xplor Growth 101: What are Transactional Emails and how do I edit them?

Full list of transactional email templates plus information on what each template is triggered by.

What Transactional Email Templates are available?

Change the logo in your transactional emails by editing the template or its HTML, or by requesting a bulk update from support.

How do I edit the logo in a Transactional email?

See the variables that fill in Mariana Tek details in transactional emails, grouped by email type.

What variables are available for Mariana in Xplor Transactional Email templates?

Set up and edit transactional emails: templates and triggers, logos, variables, and sender details.

Transactional Email

Troubleshoot a missing gift card email, and see what to send support if it still hasn't arrived.

How do I resend a gift card email?

Message Class sends the Customer Communication email. Check that it is live if contacts aren't receiving it.

Why aren't contacts receiving an email when I use the "Message Class" feature in Mariana Tek?

A template with an HTML error becomes inactive and stops sending. See what to do next.

What happens if there's an error in my Transactional Email template's HTML?

No. Transactional messages go to every customer regardless of marketing opt-in, so promotions don't belong in them.

Can I include promotional information in my transactional messaging templates?

Let a customer set or reset a password with Forgot Password, or add a reset link to the New Registration email.

How can I prompt a client to set/reset their Mariana Tek Password?

Transactional emails can't be resent, but you can send a similar one-off email from a contact's Xplor Growth profile.

Can Xplor Transactional emails be resent?

AnsweTurn on transactional texts, see supported countries, and review the SMS templates customers receive.rs about transactional messages: resending, missing emails, HTML errors, promotions, and password links.

Transactional Messaging: FAQ

Turn on transactional SMS: register with Twilio, ask support to enable it, and see the templates and supported countries.

How do I enable transactional sms and what templates are available?

Transactional SMS

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