Xplor Growth's texting feature enables two-way conversations with your clients. You can access your SMS conversations in a few places: the SMS inbox and from the Contact.
Texting an individual contact will only be accessible for those who have valid phone numbers on file in their Contact Profile and are subscribed to SMS.
SMS Inbox
If you'd like to have visibility to all of your SMS conversations, past and present, you can access this in the SMS inbox in the top header.
SMS must come from the phone number assigned to the account by Twilio.
Use the left menu to:
View All or Unread Messages
Search for an existing conversation - Contact name only
Start a new message with the pencil icon
When you select a conversation, you can
Send Message
Twilio, the SMS provider for messaging, allows a maximum of 320 characters per message.
Mark the conversation as Unread
Updates the count on the left navigation
Open the Contact's profile using the arrow next to their name.
Delivery Status
The most recent text message will display its status, including
Delivered
Failed
If an SMS fails, click Retry to resend it. After three attempts, the retry option will be hidden.
Unsubscribed/Opted Out
If the Contact has unsubscribed/opted out of SMS messaging, you will not be able to send them a message, and the following message will be displayed at the bottom:
Contact Profile
If you want to see your SMS conversation with a particular client, navigate to Contacts > find the contact > SMS Chat.
Mobile App
The SMS inbox can be used from the Brandbot mobile app. Download it here:
You can only see and search contacts that have had current text conversations. You can't search all contacts in an account if they haven't texted yet. The feed also only populates the most recent 50 messages.
MASS SMS
We do not support sending mass SMS messages to your contacts. Alternatively, we recommend either using a scheduled email or setting up targeted automations, which may include SMS. Click here to learn more about automations.