Sending SMS from the class roster or customer profile lets your team quickly connect with clients. Whether it’s an urgent schedule update, a low-credit reminder, or a follow-up on a forgotten item, you can send messages directly without leaving the platform.
This feature requires your studio to be Twilio compliant within Xplor Growth.
Sending SMS
To send SMS from Mariana Tek, your user role must have the permission can_manage_sms.
Permission changes must be requested by a studio admin.
Class Roster
From the class roster, find the SMS button next to the customer reservation.
Customer Profile
From the customer profile, the SMS button is located at the top.
Click the SMS button > type your message > click Send.
There is a 1600-character limit. You can use emojis, but they count as 70 characters. The text will be sent from your registered Xplor Growth marketing number.
SMS messages can only be sent from the class roster or a customer’s profile.
Customers can reply to any message sent from Mariana Tek. To view replies or the full conversation history, select the Xplor Growth link to open your inbox.
Opt-Out Status
If a customer has opted out of SMS, the option will be greyed out.
