Make sure every customer completes their waiver before class. If a required Xplor Growth waiver is unsigned, whether or not they have a reservation, the mobile app and web integrations will show a notification, making it easy for customers to act before arriving.
Customers can continue to make reservations and complete purchases with unsigned waivers.
To see the waiver notification, customers' mobile apps must be iOS 3.68.0 and Android 1.55.0 or higher.
Signing the Waiver
Customers can click the notification to open the waiver. Their first name, last name, and email will be pre-filled from their account.
Once the waiver is completed, the notification will be removed from the app/website. The app can take up to 15 seconds to reflect the updated waiver.
Customers will see waivers based on their home location and the location in which they book a class.
Notification Location
The notification will appear in the following locations:
iOS and Android App
Home screen
Reservation Confirmation
Reservation Details
Web Integrations
Schedule
Reservation Confirmation
Account Reservations
Pending and Completed Waivers
Customers can view their pending and completed waivers in the mobile app or web integrations under their profile in Account History > Waivers.
If the customer has multiple waivers to sign, the notification will take them to their Account History to sign.