A Waiver is a customizable digital form used to collect client agreements before participation. In Xplor Growth, waivers are typically used for:
Liability protection: Ensuring clients acknowledge risks involved in activities.
Legal agreements: Confirming policies around participation, payments, or cancellations.
Contact data collection: Gathering or updating client details (and, if integrated, syncing them to Mariana Tek).
This article covers key items to remember about waivers. Click here to learn how to create a waiver.
Writing a Liability Waiver
You can customize waivers to include liability information.
We recommend using your legal counsel to draft your liability waiver. If you don't have legal counsel, Shopify offers a free template generator.
Your liability waiver might include:
Title: A clear heading like “Participant Waiver and Release of Liability.”
Introduction: Identifies your business and the participant.
Acknowledgment of Risk: States that the participant understands the risks of injury, illness, or harm.
Voluntary Participation: Confirms participation is by choice and that the participant is physically able.
Release of Liability: The participant agrees not to hold your business, staff, or affiliates responsible.
Indemnification: The participant agrees to cover costs if their actions cause harm to others or property.
Medical Consent: Grants permission for emergency medical care in an emergency.
Severability Clause: Ensures the waiver remains valid even if part of it is unenforceable.
Required vs Not Required
When the waiver is set to required, all customers must sign it to check in to classes. For Mariana Tek studios, customers who haven’t completed one before their next class will see a tag on their reservation indicating they haven't signed one.
Additionally, depending on your role or permission level, you may not initially see the option to set waivers as required. For studios that are part of HQ networks, HQ often manages this, and you may need to request adjustments through your administrative team.
Click here to read more details on managing unsigned required waivers in Mariana Tek.
Not Required
If a waiver isn't required, customers can check into class without completing it. Your team must manually audit waiver completion.
If you change the waiver to required, all customers who previously signed it will need to complete it again.
Changing Requirement Status
Once a waiver is set as required, only support can remove that requirement. Even if you delete the waiver, it will remain required until support updates it. Contact support with the waiver name and ask them to make it inactive and/or disabled.
Sharing Waiver
After publishing your waiver, you can share it in several ways:
Embed the waiver into your website
Re-opening Waiver: If enabled, clients without a signed required waiver will automatically receive it before their next class.
Email: Send the waiver link in a one-time Scheduled Email or as part of an automation (e.g., before a client’s first visit).
Direct Link: Copy your waiver’s URL under Share > Page Design. Use it in emails, texts, on your website, social media, or generate a QR code for easy access.
Mariana Tek Terms of Service
Xplor Growth waivers are often confused with Mariana Tek's terms of service.
Terms of service (ToS) are what a customer agrees to (and are linked on your website) when they create a new account by checking a box. Customers can provide consent to your terms of service and privacy policy in several different ways:
During the account creation process
By a studio employee
Logging in after an employee has created the account
No signing happens in Mariana Tek, just the checkbox.
While labeled as Terms of Service & Waiver within Mariana Tek, it is not associated with Xplor Growth's waivers
Website
Mobile App
View Waiver Status
Signed waivers can be viewed by navigating to Contacts > Select a Contact > Documents.
Mariana Tek
In Mariana Tek, click Find Customer and search for the customer > Personal Information > Legal. If the waiver is complete, the status column will read Accepted.
