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Why aren't my waivers being sent to contacts after I have activated the Re-opening Waiver feature?

If Re-opening Waiver isn't sending waivers, check that the waiver is marked required and that Livestream Manager is turned on.

Written by Luna

There are 2 reasons why your Mariana Tek waivers aren't sent to qualified contacts after you've activated the Re-opening Waiver feature:


Waiver is Not Required

If your waiver is correctly synced to Mariana Tek and is marked as required, you will see a yellow banner at the top that reads, "Vendor sync is enabled."

If you do not see this banner at the top of your waiver, please navigate to Advanced Options > Link this waiver > and Mark as Required.


Livestream Manager has not been turned on.

The Re-opening Waiver feature is under Automation > Livestream Manager because it relies on Livestream Manager to send. To ensure Livestream Manager is turned on in your account, please review this article.

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