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Waivers

Create, require, send, and track waivers, and see how they sync to Mariana Tek and differ from Terms of Service.

4 authors16 articles
Xplor Growth 101: What is a waiver?A waiver collects customer agreements before class. See how to write one, make it required, share it, and check who has signed.
How do I create a Waiver and integrate it with Mariana Tek?With Xplor Growth, you can create a waiver that is synced to Mariana Tek and sent automatically to clients before their first class.
What happens if a customer hasn't signed the TOS, Privacy Policy, and any required Xplor Growth Waivers at check-in?See what happens at check-in when a customer hasn't accepted the Terms, Privacy Policy, or a required waiver, and how to resolve it.
Are waivers sent to customers after signing?Auto-send waivers upon customer signature
Can I create a custom waiver for specific class types?How to create and send a custom waiver for specific class types.
What is the difference between Waiver and Terms and Conditions?Terms and conditions are a checkbox in Mariana Tek. An Xplor Growth waiver is signed separately and syncs to the customer's profile.
Can I create a QR Code to host my Forms, Waivers, or Landing Pages?How to use QR Codes to host forms, waivers, and landing pages
How do I automatically send my Waiver to customers before class?You can automatically have waivers sent prior to class to students who haven't signed it yet.
How do I view if a customer has completed an Xplor Growth waiver?See whether a customer has completed an Xplor Growth waiver in Mariana Tek under Personal Information > Legal.
How do I view a client's signed waiver?Get customers to sign a published waiver by email, automation, the Re-opening Waiver feature, or a direct link.
Why aren't my waivers being sent to contacts after I have activated the Re-opening Waiver feature?If Re-opening Waiver isn't sending waivers, check that the waiver is marked required and that Livestream Manager is turned on.
How do I send a waiver with auto-populated fields?Add URL parameters or merge tags to your waiver link so customers’ names and emails auto-populate, helping signed waivers sync to Mariana Tek.
Why are my contacts being asked to sign my waiver multiple times?Customers may be asked to sign again if, after a migration or during the 30- to 60-minute sync delay, their waiver email doesn't match their Mariana Tek email.
Can a waiver be embedded on my website?Yes, you can embed an Xplor Growth waiver on your website by copying its embed code. HQ accounts need to copy a separate code for each location.
How can I get my clients to sign my waiver after it's published?Share your published waiver via scheduled email, automated email, the Re-opening Waiver feature, a direct link, or a QR code to collect client signatures.
How do I handle waivers for guests of livestream membership/credit holders?Guests of livestream members and credit holders aren’t automatically prompted to sign, so staff need to track their reservations and ask them to sign the waiver.
Mariana Tek Knowledge Base