When you are using the "Message Class" feature within your Mariana Tek class view on the admin account that is linked to the Transactional email called "Customer Communication", via Transactional Message.
If you hear or feel like your contacts aren't receiving messages created via that "Message Class" feature in MT, check whether that transactional email is live or inactive.
In Xplor Growth, go to the "Automation" tab, then hover over it. Click "Transactional Messaging" and search for the email called "Customer Communication" to see if it's live or inactive. See screenshot below.
We recommend setting this email to live if you plan to use the "Message Class" feature in MT. Without activation, emails sent using the Message Class feature may not be delivered. This ensures your customer communications are sent successfully.
