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[HQ Accounts] Why can't I push an email out to child accounts?

If a pushed corporate email won't send from HQ, check the email type, the subject line, and each child account's verified email.

Written by Luna

If you're running into trouble pushing an email out to franchisees, check that:

  • The email is a pushed corporate email, not a scheduled email.

    • Pushed corporate emails can be shared with franchisees, but scheduled emails cannot.

  • The email has a subject line.

    • The subject preview and recipient list must be included in the email to send.

  • The child account has a verified email with a selected 'default reply', both 'to' and 'from' (**this lives under Settings > Company Settings > Emails)

    • If the verified email is updated, you'll want to 'save' and 'apply to existing items'.

    • If there is an email address set up, re-save and try to push the email again from HQ

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