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Can I include promotional information in my transactional messaging templates?

No. Transactional messages go to every customer regardless of marketing opt-in, so promotions don't belong in them.

Written by Luna

In short, transactional messaging should not include promotional information.

Transactional messaging should provide relevant client information based on their actions (e.g., purchases, reservation confirmations, new account creation, password resets). In addition, all clients will receive transactional messaging regardless of marketing opt-in preferences. Adding promotional messaging to these templates would violate consent for clients who have opted out of marketing communications.

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