When generating a payroll report, you may receive a warning or error. Here is a list of the most common messages you’ll receive, and what you can do to resolve it:
Class session has no instructors: This means a class on your schedule has no instructors, so our software doesn’t know who to pay for it. If you regularly have classes on your schedule without instructors, use the Ignore Classes With Not Assigned Instructor Class Session Filter.
No matching payrates found. Please configure payrates for this employee on the payrate management screen. This error means we found a class on your schedule that doesn’t match any payrates configured for the instructor who taught it. The most common resolution to this problem is to access the Manage Payrates screen and add a new payrate for the instructor. Alternatively, if this is a new class type you’ve added to your schedule, you may need to update your class filters.
Multiple matching payrates found: This means that our software found multiple payrates that matched a class your instructor taught, and we aren’t sure which payrate to use when paying your instructor. Please check to make sure you haven’t over-configured an instructor by adding more payrates than necessary. You may also need to adjust your class filters to ensure they don’t overlap.
Employee has not clocked out of their shift: This means your employee clocked into a shift in Mariana but has not yet clocked out. You can resolve this by logging into Mariana Tek and fixing the time clock shift. If the shift is valid, you must wait until the employee clocks out before running the payroll report—otherwise, we won't know how many hours to pay them.