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How can I see the fees collected from no-show and late cancellation reservations?

Steps to generate list of all orders for penalty fees

Leah Cullins avatar
Written by Leah Cullins
Updated over a week ago

To view the fees automatically collected from no-show and late cancel reservations, go to Reports > Sales > Orders 

Set a Product Type filter for Penalty Fees.

From there, you'll want to set the date range and any additional filters you'd like to generate the list of orders you'd like to see.

Penalty fees are sent to the purchase location. For example, if a customer purchases a membership at Studio A, makes a reservation at Studio B, and is penalized (no-show or late-cancel), the penalty fee will still go to Studio A.

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