You can cancel appointments from Admin or the Biz App. You can cancel the entire appointment or individual reservations.

On the appointment schedule, click the appointment > the three-dot icon at the bottom> Cancel Appointment.

You will be prompted to confirm the cancellation. This will impact all reservations on the appointment.

If the appointment has multiple reservations and you need to cancel only one, click the three-dot icon next to the reservation and cancel.

In the Biz app, go to Schedule > Appointments > click on the appointment > three-dot icon > Cancel Appointment.

If the appointment has multiple reservations and you need to cancel only one, click the reservation > Cancel Reservation.

By default, cancelled appointments are hidden on the schedule. Use the filters to display cancelled scheduled appointments. They will appear crossed out on the schedule.